In the olden days, to stop someone making calls on your phone you simply put a small padlock device into the rotary dial … and this stopped all but the most determined of “hackers” from running up your phone bill.
These days, life is so much more complicated. With the benefits and strengths of VoIP also come risks and weaknesses. Your phone bill is a the mercy of your network security and someone getting access to your account to make thousands of pounds worth of calls could be because you’ve used a simple, easy to remember password, or because of an exploit elsewhere in your network.
With Fido, we take security and fraud very seriously. We have a number of anti fraud checks in place on our systems which not only monitor for unusual activity, but also stop it dead in its tracks so you don’t end up being billed for calls you didn’t make.
Through our VoIP control panel, you can define the maximum cost per minute you’re prepared to pay for a call, as well as the maximum spend you authorise in a day and the maximum number of calls per second you expect to make. All of this works to stop the fraudsters in their tracks, even if they have managed to compromise your account through a back door, trojan or other slip.
But that’s what happens if/when the inevitable happens. We also work hard to ensure that this never happens! We implement TLS security on connections so a hacker can’t sniff your local network and find your SIP login details, we also operate sophisticated network monitoring that detects brute force attacks as they happen and blocks them to protect your account as well as the server and other customer accounts (if they’re trying to hack one account, you can bet they’ll try to hack all of them).
If you are interested in finding out more about how we take your security seriously, contact Fido today and talk to one of our experienced consultants about how we can move your voice onto our 21CN secure network.